PRO-PM & Patient-Reported Outcomes

THA/TKA PRO-PM: What It Means for Your Orthopedic Program

Most orthopedic programs collect less than 40% of required outcome data. RecoveryCOACH changes that—automatically.

<40% Average hospital PRO data collection rate
5 Key recovery checkpoints tracked
100% EHR-integrated outcome reporting
The Basics

What Is PRO-PM?

PRO-PM stands for Patient-Reported Outcome Performance Measure. It's a CMS-defined quality metric that shifts the focus from what was done in the OR to how the patient actually feels and functions after surgery.

PRO Patient Reported Outcomes

  • Pain levels before and after surgery
  • Physical mobility and joint function
  • Ability to perform daily activities
  • Overall quality of life improvements
  • Functional independence milestones

PM Performance Measures

  • Standardized metrics evaluating provider quality
  • Hospital-level outcome benchmarking
  • CMS Quality Payment Program reporting
  • Value-based care reimbursement data
  • Surgeon and program comparison analytics

Here's the gap most hospitals miss: a surgery can be technically flawless—perfect alignment, zero complications—and still produce a poor PRO-PM score.

If the patient still experiences chronic pain at 6 months, limited mobility at 1 year, or can't return to normal activities, that's captured in PRO-PM data. And under CMS value-based care programs, that data directly affects reimbursement and quality scores.

PRO-PM closes the loop between what happens in the operating room and what actually happens to the patient's life.

Clinical Context

Why PRO-PM Matters Most in Orthopedic Care

Joint replacements and reconstructive procedures live and die on long-term functional recovery. PRO-PM gives you the longitudinal picture that a 6-week follow-up visit simply can't capture.

Pain Management Beyond Discharge

Post-operative pain patterns often don't surface until 30–90 days out. PRO surveys catch chronic pain development before it becomes a complication on the chart.

Mobility Recovery Benchmarks

Range of motion and functional independence benchmarks tell you whether your rehabilitation protocols are actually working—at a population level, not just individual cases.

Value-Based Reimbursement

CMS ties reimbursement to outcome performance. Hospitals that collect and report PRO-PM data accurately are better positioned for higher quality scores and payment adjustments.

Implant & Technique Intelligence

Aggregate outcome data tells you which implant systems and surgical techniques consistently yield better patient-reported results. That's intelligence your surgical team can act on.

Orthopedic Procedures Using PRO-PM

Total Knee Replacement
Total Knee Replacement (TKA)
Total Hip Replacement
Total Hip Replacement (THA)
Shoulder Replacement
Shoulder Replacement
ACL Reconstruction
ACL Reconstruction
Rotator Cuff Repair
Rotator Cuff Repair
Spine Surgery
Spine Surgery
Measurement Framework

Standardized PROMs Used in Orthopedic PRO-PM

PRO-PM relies on validated, peer-reviewed questionnaires. These aren't satisfaction surveys—they're clinical instruments with decades of research behind them.

Survey / Instrument Primary Use What It Measures
PROMIS Global-10THA/TKA CMS ReportingGlobal health, pain, physical function, social health
KOOSKnee ProceduresPain, symptoms, ADL function, sport/recreation, QoL
HOOSHip ProceduresPain, symptoms, ADL function, sport/recreation, QoL
Oxford Knee ScoreTKA OutcomesPain severity, functional ability, daily activities
Oxford Hip ScoreTHA OutcomesPain severity, hip function, walking ability
VR-12General HealthPhysical and mental health composite scores

Data Collection Timeline

PRO-PM is longitudinal by design. A single survey point tells you almost nothing—the full recovery arc is what matters.

Pre-Surgery Baseline

Establish the starting point for pain, function, and quality of life before the procedure.

30-Day Post-Op

Early recovery indicators—pain management effectiveness, wound healing concerns.

90-Day Recovery

Mid-point milestone tracking mobility progress and adherence to rehabilitation protocols.

6-Month Check-In

Functional recovery patterns begin to stabilize—critical window for intervention if needed.

1-Year Post-Procedure

The CMS reporting endpoint for THA/TKA PRO-PM. Full functional outcome picture.

The CMS THA/TKA PRO-PM Requirement

For hospitals participating in CMS quality programs, the THA/TKA PRO-PM measure requires collecting PROMIS Global-10 scores at two specific points:

Pre-surgery baseline — collected before the procedure

Follow-up at 300–425 days — the 1-year post-procedure window

Hospitals that fail to collect these data points risk reporting gaps that affect their CMS quality scores and reimbursement calculations.

The Collection Gap

Why Most Hospitals Struggle with PRO-PM Collection

PRO-PM requirements are clear. The execution is where most orthopedic programs run into trouble—and where data gaps start affecting reimbursement.

<40%

Average PRO data collection rate reported by hospitals without dedicated digital engagement tools

When collection rates drop below 50%, the resulting dataset isn't statistically representative—which means your quality scores reflect administrative gaps, not actual clinical performance.

  • Low response rates
    Phone and paper-based surveys see dropout rates above 60% by the 90-day mark.
  • Manual survey administration
    Staff time spent chasing patients for surveys instead of delivering care.
  • No post-discharge visibility
    Once a patient leaves the facility, most programs lose clinical visibility entirely.
  • Fragmented data systems
    Outcomes data sits in spreadsheets or disconnected portals, not the EHR.
  • Reporting complexity
    CMS submission requirements are detailed, and manual data prep introduces errors.
The Solution

How RecoveryCOACH Automates PRO-PM

RecoveryCOACH is SolvEdge's patient engagement platform built specifically for orthopedic programs. It doesn't just collect surveys—it builds a continuous recovery relationship between your patients and your care team.

Automated Multi-Channel Survey Delivery

PRO questionnaires are triggered automatically at each care checkpoint. Patients complete them via SMS, patient portal, email, or mobile app—whichever they actually use.

SMSEmailPortalMobile App

Native EHR Integration

Patient-reported outcomes flow directly into the clinical record without manual import. No spreadsheets, no workarounds.

EpicCernerNextGenHL7 FHIR

Longitudinal Recovery Monitoring

Continuous recovery timeline across all five data collection points—from pre-surgery baseline through 1-year post-procedure. Real gaps become visible, not invisible.

Recovery TrendsMilestone Tracking

Real-Time Clinical Alerts

When a patient reports a pain spike, reduced mobility, or potential complication symptoms, your care team gets an immediate alert. Earlier intervention, better outcomes.

Pain AlertsComplication Flags

Outcome Analytics Dashboards

Aggregate patient responses into surgeon-level, procedure-level, and program-level performance dashboards. See what your data actually says about your program's performance.

CMS ReportingQuality Metrics

Patient Education & Engagement

Condition-specific education content delivered at the right time in the recovery journey. Informed patients report better, complete more surveys, and engage more consistently with their care.

Pre-op PrepRehab Guidance
End-to-End Workflow

The Patient Journey Through RecoveryCOACH

From surgery scheduling to 1-year outcome reporting—every step is automated, EHR-connected, and built around how patients actually communicate.

01

Surgery Scheduled

Baseline PROMIS survey deployed immediately. Pre-op education materials and preparation guides sent to the patient.

02

Pre-Op Engagement

Patients receive condition-specific education, surgical prep guidance, and pre-operative outcome questionnaires.

03

Post-Surgery Monitoring

Automated surveys trigger at 30, 90, 180, and 365 days. Patients report directly from their phone, no portal login required.

04

Real-Time Alerts

Abnormal responses trigger care team notifications. Intervention happens before minor issues escalate.

05

Outcome Reporting

System generates CMS-ready outcome reports. Data feeds directly into quality reporting programs and hospital performance dashboards.

What You Gain

Clinical and Financial Impact for Orthopedic Programs

Better data collection isn't just a compliance activity—it changes how your program performs clinically and how your hospital competes in value-based care markets.

Earlier Complication Detection

Continuous patient feedback lets your team identify pain spikes and mobility setbacks between clinic visits—before they become readmissions.

Evidence-Based Protocol Optimization

Aggregate outcome data shows which surgical techniques and rehabilitation protocols consistently produce better recovery results across your patient population.

Implant Performance Intelligence

Track patient-reported recovery by implant system to build evidence for future procurement decisions and surgical approach preferences.

Medication Adherence Monitoring

Patients report adherence to post-op medication and physical therapy protocols—giving your clinical team actionable data between appointments.

Value-Based Reimbursement Readiness

CMS Quality Payment Program rewards high performers. Accurate PRO-PM data positions your program for better quality scores and payment adjustments.

Reduced Administrative Burden

Automated collection eliminates staff time spent chasing surveys and manually entering data—freeing clinical coordinators for higher-value work.

Reduced Unnecessary Readmissions

Early identification of complication signals means earlier intervention—translating directly to fewer costly readmissions and emergency visits.

Stronger Payer Relationships

Documented outcome performance data supports contract negotiations with commercial payers who increasingly require outcome evidence.

Publishable Outcome Data

Hospital and surgeon-level outcome statistics you can actually stand behind—and market to patients and referring physicians.

Patient Retention & Referrals

Patients who feel monitored and engaged are more likely to return for future procedures and recommend your program to family and friends.

Physician Referral Growth

Surgeons want outcome data for their CME and career development. Providing it builds loyalty and attracts high-volume orthopedic surgeons to your program.

Program Benchmarking

Compare your program's results against regional and national benchmarks to identify specific areas where your outcomes outperform—or need attention.

Stop Losing PRO-PM Data Between Visits

See how RecoveryCOACH automatically captures the outcomes your program needs to report—and act on.

Request Your Demo
Common Questions

PRO-PM Questions Orthopedic Teams Ask Most

Straightforward answers to the questions we hear most often from orthopedic program directors, quality managers, and CMOs.

What exactly is PRO-PM and how does it differ from regular patient satisfaction scores?+
PRO-PM (Patient-Reported Outcome Performance Measure) is a clinical quality metric defined by CMS. It's fundamentally different from satisfaction surveys like HCAHPS. PRO-PM uses validated clinical instruments (like PROMIS Global-10) to measure actual functional health outcomes—pain levels, physical mobility, ability to perform daily activities—rather than whether the patient felt the staff was friendly or the room was clean. PRO-PM data directly affects CMS quality scores and reimbursement; satisfaction surveys generally do not.
What is the THA/TKA PRO-PM measure and who has to report it?+
The THA/TKA PRO-PM is a CMS quality measure specifically for Total Hip Arthroplasty and Total Knee Arthroplasty procedures. Hospitals participating in CMS programs—including those under the Hospital Outpatient Reporting Program and inpatient quality initiatives—are required to collect PROMIS Global-10 scores at pre-surgery baseline and at 300–425 days post-procedure. Failure to meet collection thresholds results in reporting gaps that affect quality scores.
What response rate should my program be targeting for PRO-PM surveys?+
CMS has established minimum collection thresholds for reporting purposes, but clinically and statistically meaningful analysis typically requires response rates above 60–70%. Most programs using phone-based or paper-based collection methods report rates below 40%. Programs using automated digital engagement platforms consistently achieve rates in the 65–80% range, largely because surveys reach patients on their preferred devices at the right time in their recovery.
How does RecoveryCOACH integrate with our existing Epic or Cerner system?+
RecoveryCOACH integrates with Epic, Cerner Millennium, and NextGen through HL7 FHIR APIs and certified EHR connector workflows. Patient-reported outcome responses are written back directly into the clinical record, eliminating manual data entry. The integration is bidirectional—RecoveryCOACH pulls patient scheduling and demographic data from your EHR to automate survey scheduling without any staff intervention.
Which patient-reported outcome surveys does RecoveryCOACH support?+
RecoveryCOACH supports all major validated PRO instruments used in orthopedic care, including PROMIS Global-10, PROMIS-29, KOOS, HOOS, Oxford Knee Score, Oxford Hip Score, VR-12, and custom institutional surveys. Survey delivery is condition-specific and procedure-specific—a TKA patient receives KOOS alongside PROMIS; a THA patient receives HOOS.
How long does implementation typically take?+
Most orthopedic programs are fully deployed with RecoveryCOACH within 8–12 weeks, including EHR integration, staff training, and workflow configuration. We work directly with your IT and clinical informatics teams to ensure the integration meets your security and compliance requirements. Many programs begin collecting PRO data for new surgical cases within the first 30 days of implementation.

See RecoveryCOACH in Action

We'll show you exactly how the platform works for your specific procedures, your EHR environment, and your PRO-PM reporting requirements.

  • Automated PRO survey delivery and collection workflows
  • EHR integration demo with Epic, Cerner, or NextGen
  • Live outcome analytics dashboard walkthrough
  • THA/TKA PRO-PM reporting configuration
  • Custom survey library and care pathway setup

Request a Demo

Response within 1 business day

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Discover how to boost compliance, streamline workflows, and improve patient outcomes